If you have recently been moved to a new PBX Blue cloud phone system and you already had an extension configured on your 3CX app, you will need to update the 3CX app to point to the new phone system.
QR code example
You will first need to obtain the QR code which can be found in the PBX Blue Welcome Email for your extension, or by logging into the web client of your extension. Contact the Private Universe helpdesk if you need a new Welcome Email. An example QR code is on the right.

iPhone Users

  1. Launch the 3CX app – you should see this:
    3CX app on iOS home page
     
  2. In the top left corner of the app, click on the three horizontal white bars.
    3CX app on iOS pointing at the menu button
     
  3. This will open up the settings. In here, simply tap on ‘Scan QR Code’.
    The Scan QR Code button in the 3CX app for iOS
     
  4. Point your camera at the QR code. It should scan and reconfigure your 3CX app automatically.

Android Users

  1. Launch the 3CX app – you should see this:
    The main screen of the 3CX app on Android
     
  2. In the top left corner of the app, click on the three horizontal white bars.
    3CX app on Android pointing at the menu button
     
  3. This will open up the settings. In here, simply tap on ‘Scan QR Code’.
    The Scan QR Code button in the 3CX app for Android
     
  4. Point your camera at the QR code. It should scan and reconfigure your 3CX app automatically.