FAQ

FAQ2019-07-05T02:37:44+00:00
What is VoIP?2019-06-18T03:59:00+00:00

Voice over Internet Protocol, aka VoIP, is the transmission of voice traffic over a data network, e.g. the Internet.

What is a Cloud Hosted PBX?2019-06-18T03:58:26+00:00

It is a software-based phone system, hosted on a virtual server in a data centre, and available anywhere you have a good Internet connection.

What is an auto-attendant?2019-06-18T03:58:34+00:00

An auto-attendant is a voice menu system that answers inbound calls and presents options to the caller.  After listening to the options, the caller then responds by pressing a number corresponding to their choice.

What is a DID?2019-06-18T03:58:41+00:00

A DID is a ‘Direct In-Dial’ number.  You can have a single DID or a range of DIDs depending upon your requirements.

What is a Call Queue?2019-06-18T03:58:51+00:00

A Call Queue is a way to have multiple callers waiting in line to be serviced.  They are used extensively by Inbound Call Centres and increasingly by smaller businesses to manage spikes in inbound calls to a small team of users.  It allows you to keep the caller on hold much longer than if the phone was just ringing, as the caller is listening to music or some other self-promotional message.

How much does it cost to license the mobile/soft clients?2019-06-18T03:59:12+00:00

Nothing, this is included in the solution.

Are there any limits to how many users/extensions can I have?2019-06-18T04:05:19+00:00

As many as you like, within the constraints of your chosen numbering scheme.  E.g. if you utilise a 3-digit numbering scheme, then you can have up to 1000 extensions.

Are there any limits to the number of Ring Groups, Call Queues, Auto Attendants (Digital Receptionists) that I can have on my PBX Blue Cloud Hosted PBX?2019-06-18T03:59:30+00:00

No, you can have as many of these as you like.

Can I send and receive faxes via 3CX?2019-06-18T03:59:37+00:00

Yes, you can receive and send faxes with 3CX.  Faxes are delivered to your Inbox as a PDF attachment. They can be sent using an adaptor plugged into your existing fax machine.

Can I bring my own SIP Trunk?2019-06-18T03:59:43+00:00

No, PBX Blue provides its own SIP Trunk as part of its solution.  Whilst numbers are ported to our system, we will support your old trunk to eliminate any migration glitches.

Can I use my existing VoIP phones?2019-06-18T03:59:53+00:00

Yes, if they are supported by 3CX.  Please refer to https://www.3cx.com/sip-phones/ for a list of supported phones.  Phones with only ‘legacy’ support will be best effort only and may require additional infrastructure to properly support them.

Can I sync my Office 365 address book?2019-06-18T04:00:22+00:00

Yes, each user can sync their Outlook Contacts into 3CX.

Do I have to sign a long-term contract?2019-07-05T02:15:18+00:00

No, there are no lock-in contracts with PBX Blue.

Do you offer a trial?2019-06-24T02:25:55+00:00

Yes, we can setup a free trial for 14 days, so you can evaluate the service and all its functionality.

What about call quality? I’ve been told that VoIP isn’t as clear as a normal phone line.2019-06-24T02:25:59+00:00

This isn’t true. VoIP call quality is largely determined by the quality of your Internet connection and the correct implementation of QoS. QoS (Quality of Service) is where VoIP traffic on your Internet connection is prioritised ahead of other Internet traffic like web browsing, email, YouTube etc. Think of QoS as being like an ambulance using its lights and siren to get through traffic without having to stop.

Can I use the PBX Blue system with an ADSL Internet connection?2019-06-24T05:58:34+00:00

No, unfortunately not. ADSL is not appropriate for business grade VoIP systems. At a minimum, you would need an NBN connection. Better still is MBE, Fibre or Fixed Wireless Internet. Speak to us about these types of connections if you need a new Internet connection. PBX Blue, via its parent company Private Universe, is a partner with AAPT/TPG & Cirrus, and can provide business grade Internet connections.

How long does it take to port my existing numbers?2019-06-24T05:58:57+00:00

This can vary from one week through to a month or longer. A lot of this will depend upon the losing carrier (some of them can be very difficult to deal with) and also whether you need a simple (CAT A) or complex (CAT C) port. During the porting phase we can present the correct caller ID on outbound calls, even before the porting is complete so there is no interruption to your business.