Customer Testimonials

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Private Universe has delivered us a hassle free IP-telephony solution at the most competitive price on the market. The call quality and uptime have thus far been exceptional which is a vast improvement from our own internally hosted PBX. Additionally the support they offer for this is blindingly fast; they seem to implement change requests quicker than my IT team can request them.

Innovent engaged the services of Private Universe in early 2018 as we were unhappy with our existing 3CX phone provider. Brendan & team were efficient from the outset. They were able to sort our hardware and software within a week of the go signal from us, rectifying problems we had been limping along with for a couple of years. Their phone support was quick and responsive and they took ownership for all areas of our 3CX system. We would have no hesitation in recommending their services to other businesses who want a professional provider who gets the job done

We have been using Private Universe to provide phone services for almost 3 years now. We have found Private Universe to be a very good company to deal with and have no hesitation to recommend you to prospective customers. Strong points for ALLTRANZ have been excellent recommendations on hardware and network connections, excellent help service desk – promptly answering  and dealing with service questions, a very reliable and robust service and cost effective.

The use of Private Universe has enable ALLTRANZ to streamline our phone service through both branches, building a better team culture and importantly improving our customer service.

CHROFI has been a PBX Blue client for over a year. Prior to having our 3CX system installed, we had a ‘traditional’ PSTN system which had slowly degraded in call quality to the point that our clients and staff had begun to prefer using mobiles than our PABX!

Brendan and the PBX Blue guys worked with our list of esoteric requirements to provide us a solid integrated VoIP system that has proven to be a vast improvement for all of our 30+ staff.

Private Universe’s after-sales and tech support is also fast and efficient.

I would have no hesitation in recommending PBX Blue and Private Universe to any firm investigating a similar telecommunications upgrade.

We have little technical knowledge; however Brendan and the PBX Blue team translated our requirements well and gave us a truly ‘plug & play’ solution. With PBX Blue, it still amazes me the speed at which we could achieve scale but also how modular everything is so it can adapt to change at the snap of a finger.

Support is super-fast and extremely personalised. Nothing is ever an issue. The PBX Blue team make it their priority to have a full understanding of our situation every time we make contact.

Finally, unlike some Telcos who are still stuck in 1985 even billing is slick and simple.

Great work Team!

I honestly wouldn’t recommend anyone else.

Marty Beaton, Owner | MGB Backline

Our situation has changed over the past 10 years, we only had a single office in NSW so transferring calls around the office was a fairly simple task.

Nowadays, we also have offices in USA and the UK. Prior to our 3CX VOIP system being implemented, transferring an overseas call between this type of demographic was a myriad of remembering STD Country & International dialling codes compared to now simply selecting the recipient from the Soft Client Switchboard to patch it through!

Billing is managed monthly, with invoicing lay out in an itemised easy to read and understand format of associated charges.

Should we lose internet connectivity, a mobile phone app can then be used as a redundant telephone connection to your business from anywhere.

I find the call history listing in the handset very handy, especially in the event that a quick call back is required to update a customer.

I would definitely recommend the 3CX VOIP PABX as a very cost effective and intuitive Telephony system (especially when cost compared to other systems on the market).

Thank you Private Universe!

We have been a customer of PBX Blue for over a year now and not only are our call costs down, we are able to have our team reachable in more places with live statuses.

Handset provisioning has been sped up from hours to days and with voicemail being sent to our email, we are able to get in touch with a missed call from anywhere around the world near instantly!

Since the move to PBX Blue we have had solid SIP Trunk uptime and lower call costs versus our old carrier.

A great product followed by amazing service!

  • Our previous telephony solution was expensive and lacked functionality such as android & iOS support. This solution was based off a hybrid multi-mode mix that cost us thousands per month.
  • Switching to PBX Blue has not only slashed our bill, we are able to reach employees via their mobile device (thanks to the android and ios client), check if they are on a call, easily access our voicemail via email and have reports generated quickly for inbound/outbound calls.
  • We have seen a sharp improvement in call acceptance from staff and much lower call costs
  • Our business spans 6 call locations and we can get real-time call information for our staff and the ability to easily provision a new employee’s handset (desk & mobile), inbound/outbound number and configure voicemail in minutes versus hours with our previous telephony solutions provider
  • We would like to have 1 button instant video meetings with other extensions (drop extension number or name into the invite to meeting and it would ring their account with a video call).

Recurring phone conferences and web meetings/ webinars.

  • Absolutely, with the power of 3CX coupled with the service and support quality of PBX Blue, it’s an unbeatable match!

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