Private Universe has delivered us a hassle free IP-telephony solution at the most competitive price on the market. The call quality and uptime have thus far been exceptional which is a vast improvement from our own internally hosted PBX. Additionally the support they offer for this is blindingly fast; they seem to implement change requests quicker than my IT team can request them.
We rely on telecommunications daily. PBX Blue has provided excellent service to us during the COVID 19 pandemic. With the installation of our office door phone, we have been able to accept deliveries remotely, this together with our CCTV system (also provided by PBX Blue) has provided greater office security. We highly recommend the services of PBX Blue without any hesitation.
Innovent engaged the services of Private Universe in early 2018 as we were unhappy with our existing 3CX phone provider. Brendan & team were efficient from the outset. They were able to sort our hardware and software within a week of the go signal from us, rectifying problems we had been limping along with for a couple of years. Their phone support was quick and responsive and they took ownership for all areas of our 3CX system. We would have no hesitation in recommending their services to other businesses who want a professional provider who gets the job done
We have been using Private Universe to provide phone services for almost 3 years now. We have found Private Universe to be a very good company to deal with and have no hesitation to recommend you to prospective customers. Strong points for ALLTRANZ have been excellent recommendations on hardware and network connections, excellent help service desk – promptly answering and dealing with service questions, a very reliable and robust service and cost effective.
The use of Private Universe has enable ALLTRANZ to streamline our phone service through both branches, building a better team culture and importantly improving our customer service.
CHROFI has been a PBX Blue client for over a year. Prior to having our 3CX system installed, we had a ‘traditional’ PSTN system which had slowly degraded in call quality to the point that our clients and staff had begun to prefer using mobiles than our PABX!
Brendan and the PBX Blue guys worked with our list of esoteric requirements to provide us a solid integrated VoIP system that has proven to be a vast improvement for all of our 30+ staff.
Private Universe’s after-sales and tech support is also fast and efficient.
I would have no hesitation in recommending PBX Blue and Private Universe to any firm investigating a similar telecommunications upgrade.
Community Legal Centres Australia is the National Peak Body for some 170 Community Legal Centres across Australia. We help Centre staff on a range of issues, including technical system support. PBX Blue enabled calls to be directed to relevant staff working at home, quickly delivering a significant efficiency saving in our staff time, and a significant improvement in the customer journey.
PBX Blue were very responsive, they really understood our needs, and provided a test instance for us to try the system so we felt assured moving across to the new system. We are really happy with the new system. It has made real improvements to the way we serve our members while working remotely, and it has enabled flexible working for our staff. We would highly recommend PBX Blue to other businesses, their ongoing service and support is superb!
We have little technical knowledge; however Brendan and the PBX Blue team translated our requirements well and gave us a truly ‘plug & play’ solution. With PBX Blue, it still amazes me the speed at which we could achieve scale but also how modular everything is so it can adapt to change at the snap of a finger.
Support is super-fast and extremely personalised. Nothing is ever an issue. The PBX Blue team make it their priority to have a full understanding of our situation every time we make contact.
Finally, unlike some Telcos who are still stuck in 1985 even billing is slick and simple.
Our situation has changed over the past 10 years, we only had a single office in NSW so transferring calls around the office was a fairly simple task.
Nowadays, we also have offices in USA and the UK. Prior to our 3CX VOIP system being implemented, transferring an overseas call between this type of demographic was a myriad of remembering STD Country & International dialling codes compared to now simply selecting the recipient from the Soft Client Switchboard to patch it through!
Billing is managed monthly, with invoicing lay out in an itemised easy to read and understand format of associated charges.
Should we lose internet connectivity, a mobile phone app can then be used as a redundant telephone connection to your business from anywhere.
I find the call history listing in the handset very handy, especially in the event that a quick call back is required to update a customer.
I would definitely recommend the 3CX VoIP PBX as a very cost effective and intuitive Telephony system (especially when cost compared to other systems on the market).
The Deaf Society, like many other organisations, found ourselves in a position where we had to quickly adapt to the changing environment with COVID19 which saw our staff suddenly starting to work from home. The phone system that we had at the time in our office was heavily reliant on hardwired infrastructure. While this was suitable for an office based environment, it didn’t support the change to a working from home environment.
We contacted a many companies to find a solution that would best suit our needs, but we found that PBX Blue was the most supportive and the most open to detailed conversations that we required in order to make the switch to a cloud based telephony system. The concept of cloud based telephony was a new and unfamiliar concept to us, and PBX Blue were terrific in the way they walked us through how it worked and helped us explore the best option to suit our needs.
With the assistance of PBX Blue, The Deaf Society successfully transitioned to the new cloud based telephony system far quicker than we ever expected would be possible. We are very happy to recommend PBX Blue to anybody who’s interested in moving to cloud-based telephony. Because they were very easy to deal with, and their work was quick and efficient. We appreciate the experience we have had working with PBX Blue and would highly recommend them.
We have been a customer of PBX Blue for over a year now and not only are our call costs down, we are able to have our team reachable in more places with live statuses.
Handset provisioning has been sped up from hours to days and with voicemail being sent to our email, we are able to get in touch with a missed call from anywhere around the world near instantly!
Since the move to PBX Blue we have had solid SIP Trunk uptime and lower call costs versus our old carrier.
A great product followed by amazing service!
Our previous telephony solution was expensive and lacked functionality such as android & iOS support. This solution was based off a hybrid multi-mode mix that cost us thousands per month.
Switching to PBX Blue has not only slashed our bill, we are able to reach employees via their mobile device (thanks to the android and ios client), check if they are on a call, easily access our voicemail via email and have reports generated quickly for inbound/outbound calls.
We have seen a sharp improvement in call acceptance from staff and much lower call costs
Our business spans 6 call locations and we can get real-time call information for our staff and the ability to easily provision a new employee’s handset (desk & mobile), inbound/outbound number and configure voicemail in minutes versus hours with our previous telephony solutions provider
We would like to have 1 button instant video meetings with other extensions (drop extension number or name into the invite to meeting and it would ring their account with a video call).
Recurring phone conferences and web meetings/ webinars.
Absolutely, with the power of 3CX coupled with the service and support quality of PBX Blue, it’s an unbeatable match!